Shipping & Returns Policy
Pure TNC sends an email receipt for every order. If you don’t receive it immediately after completing your checkout, please check your spam folder or there may be an issue with the email address you provided to us during checkout. Please ensure the correct email address is provided as this will be our means of providing you with order status updates, tracking number information and any other correspondence. For same day shipping, orders must be placed prior to 12pm EST. In general, there is a possibility for us to still ship an order the same day up to 20 minutes beyond this cut off time. Orders placed after this will be shipped the following day Monday to Saturday excluding holidays.
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Pure TNC uses USPS and FedEX to ship items. Shipping time descriptions are specified in the check out section when completing your order. If your package is returned to us because it could not be delivered to the address you specified, we’ll get in touch with you when it arrives back to us. You’ll receive an invoice for the cost of reshipping your order along with a request for an updated shipping address that is deliverable by USPS/FedEX. Once your order has reshipped, you will receive your updated tracking number confirmation. You may check the delivery status of your package on the USPS/FedEX website once your order status is updated with your tracking number.
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Shipping time delays by USPS/FedEX are uncommon but should they occur, they are unforeseen and are the responsibility of USPS/FedEX. Some products offered may not be deliverable to some countries or states due to applicable local regulations or laws. We will not ship to addresses that are not permissible due to local regulations or law.
​​Packaging that arrives in damaged condition is the sole responsibility of USPS/FedEX, however PureTNC believes customer relations is of paramount importance. With this ethos in mind, on a case by case basis PureTNC may elect to offer a complimentary bonus amount of the same item to the affected customer on a subsequent order. This bonus will be based upon but not limited to; customer's original order size, order history, number of incidents of claimed damage and other factors. PureTNC reserves the right to deny service to customers that are deemed to be engaging in or attempting disingenuous use of this goodwill policy.
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Within the U.S.A, PureTNC cannot ship orders to the following states: AL, AR, FL, GA, IN, KY, LA, MD, MI, MN, MS, OH, OK, TN, VA
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